How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and your selected products will be automatically delivered by us after each successful renewal. Subscroptions are charged on the same date each month as your original order.
For example, if you started a monthly Sahana subscription on the 3rd of the month, then our system will automatically charge your preferred payment method each month on the 3rd, and you will get fresh Sahana beans (or ground to your liking) landing on your doorstep each month without the need to re-order every time!
Can I pause or cancel a subscription?
Yes, of course. Our coffee subscriptions require a minimum of 3 monthly payments but you can pause or skip a delivery when you need to, and cancel any time you want via your customer portal after the minimum term has been met.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in our shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
Still have questions? Reach out and so we can help you.
